Terms and Conditions

 

PARTIES:

(1) PaladinMedia.nz, is a New Zealand owned & operated company (“PM”)

(2) Any person or company who enter into a contract with PM (the “Customer”)

AGREEMENT:

  1. Definitions and interpretation

1.1 In this Agreement:

“Acceptance Criteria” has the meaning given to it in Clause [5.2];

“Acceptance Period” means a period of 10 Business Days beginning on the date of actual delivery of the Website to the Customer;

“Agreement” means this agreement (including the Schedule) and any amendments to it from time to time;

“Business Day” means any week day, other than a bank or public holiday in New Zealand;

“Business Hours” means between 09:00 and 18:00 New Zealand time on a Business Day;

“Charges” means the amounts payable by the Customer to PM under or in relation to this Agreement (as set out in the Schedule);

“Confidential Information” means the Customer Confidential Information and PM’s Confidential Information; any information disclosed (whether disclosed in writing, orally or otherwise) by the Customer to PM or vice-versa that is marked as “confidential”, described as “confidential” or should have been reasonably understood by the parties at the time of disclosure to be confidential;

“Customer Works” means the works and materials provided to PM by the Customer, or by any third party acting for or on behalf of the Customer, for incorporation into the Website;

“Server” means the computer server equipment in connection with the provision of the Services.

“Web Site” means the area on the Server allocated by us to you for use by you as a site on the Internet.

“TOS” includes this agreement. PM reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: https://paladinmedia.nz/terms

“Credit” means a credit for PMG on the Website, in the form specified in the Schedule;

“Defect” means a defect, error or bug having a material adverse effect on the appearance, operation or functionality of the Website but excluding any defect, error or bug caused by or arising as a result of:

(a) An act or omission of the Customer, or an act or omission of one of the Customer’s employees, officers, agents or sub-contractors;

(b) An incompatibility between the Website and any other application, program or software (other than the Customer Works, the Third Party Works and any software identified as compatible in the Schedule).

“Delivery Date” means the date for delivery of the Website specified in the Schedule;

“Effective Date” means the date of execution of this Agreement;

“Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of or problems with the internet or a part of the internet, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);

“Intellectual Property Rights” means all intellectual property rights wherever in the world, whether registered or unregistered, including any application or right of application for such rights (and the “intellectual property rights” referred to above include copyright and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trademarks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs);

“Schedule” means the proposal, to include Stage 1, plus all other design and development Stage’s for the Customers Works;

“Scripts” means those elements of the Website consisting of programs written in a computer scripting code language for example: HTML5, PHP, JavaScript, WP Platform, CSS, MySQL this list is not exhausted.

“Services” has the meaning given to it in Clause [3.1];

“Third Party Works” means:

(a) The works and materials identified as such in the Schedule; and

(b) The other works and materials comprised in the Website, the Intellectual Property Rights in which are owned in whole or part by a third party (excluding the Customer Works);

“Term” means the term of this Agreement;

“Unlawful Content” has the meaning given to it in Clause [7.1]; and

“Website” means the website developed or to be developed by PMG for the Customer under this Agreement.

1.2 In this Agreement, a reference to a statute or statutory provision includes a reference to:

(a) That statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and

(b) Any subordinate legislation made under that statute or statutory provision.

  1. Term

This Agreement will come into force on the Effective Date and will continue in force until such time the customer no longer has an account with PM. The acceptance of the Website by the Customer in accordance with Clause [5], or unless terminated earlier in accordance with Clause [15] or under Clause [17.4].

  1. The Services

3.1 PM will:

(a) Design, Create and Host the Website;

(b) Incorporate the Customer Works specified in the Schedule or agreed in writing by the parties, together with the Third Party Works, into the Website;

(c) Keep the Customer informed of the progress of the Website’s development;

(d) Provide the Customer with reasonable access to the Website during the Term; and

(e) Deliver the Website and the files comprising the Website to the Customer in accordance with Clause [5],

(the “Services”).

3.2 PM will use reasonable endeavours to perform the Services in accordance with the timetable set out in the Schedule; however, PM does not guarantee that that timetable will be met.

  1. Customer Obligations

4.1 The Customer will provide PM with:

(a) Such co-operation as is required by PM (acting reasonably) to enable the performance by PM of its obligations under this Agreement; and

(b) All information and documents required by PM (acting reasonably) in connection with the provision of the Services.

4.2 The Customer will be responsible for procuring any third party co-operation reasonably required by PM to enable PM to fulfil its obligations under this Agreement.

4.3 The Customer will supply to PM all those Customer Works that are specified in the Schedule.

4.4 The Customer will fulfil its obligations under Clause [4.3] in accordance with the timetable set out in the Schedule or, if no timetable is set out, promptly following the receipt of a written request for the relevant Customer Works from PM. PM shall not be in breach of this Agreement by virtue of any delay in the performance of its obligations under this Agreement arising out of a breach by the Customer of this Clause [4.4].

4.5 The Customer hereby grants to PM a licence to copy and use the Customer Works during the Term for the purposes of fulfilling its obligations and exercising its rights under this Agreement.

  1. Delivery and Acceptance

5.1 PM will use reasonable endeavours to deliver the Website to the Customer for acceptance testing on or before the Delivery Date. Normal delivery times are between 4 – 6 weeks.

5.2 During the Acceptance Period of 10 days: the Customer will carry out acceptance tests to determine:

(a) Whether the Website conforms in all material respects with the specification of the Website in the Schedule; and

(b) Whether the Website has any Defects,

(the “Acceptance Criteria”).

5.3 If the Website meets the Acceptance Criteria, the Customer will send to PM a written notice during the Acceptance Period confirming acceptance of the Website, this will trigger an invoice to be sent directly to the Customer.

(a) Once payment has been received by PM, the customer is deemed to have accepted the delivery in full of the Website. If PM are to be retained as the Hosting Services provider, this will continue for the period of time the customer has paid for PMs Hosting Services for the customers Domain Name/s. A normal period of 12 months is paid for by the customer, after which they must either:

(b) Re-New the Hosting Services and associate Fees with PM, to include their Domain Name and Website, or

(c) Move their Domain Name/s and Website as set out under clause [17.1]

5.4 If the Website does not meet the Acceptance Criteria:

(a) The Customer will send to PM a written notice during the Acceptance Period setting out in detail the respect(s) in which the Website does not meet the Acceptance Criteria; and

(b) PM will have a further remedial period (of 21 Business Days) to modify the Website so that it meets the Acceptance Criteria.

5.5 The Website will be deemed to have been accepted by the Customer if:

(a) The Customer does not give any notice to PM under Clause [5.3] and has issued payment or Clause [5.4] (or where applicable Clause [5.6]) during an Acceptance Period; or

(b) The Customer publishes the Website or uses the Website for any purpose other than development and/or testing.

5.6 Before the end of any remedial period under Clause [5.4(b)], PMG shall re-deliver the Website to the Customer, and the provisions of this Clause [5] shall re-apply in relation to re-delivered Website, save that if the Website still does not meet the Acceptance Criteria upon re-delivery, the Customer may elect by written notice to PM:

(a) To re-apply Clause [5.4]; or

(b) To terminate the Agreement forthwith, such notice to be sent by the Customer and received by PM during the relevant Acceptance Period.

  1. Third Party Works

6.1 Third Party Works will be licensed to the Customer under the relevant licensor’s standard terms and conditions for online use, or on licence terms notified by PM to the Customer.

6.2 Any licence fees for Third Party Works are included in the Charges (unless the Schedule specifies otherwise or the parties agree otherwise).

  1. Unlawful Content

7.1 The Customer must ensure that the Customer Works will not:

(a) Infringe any person’s Intellectual Property Rights or other legal rights;

(b) Breach any laws or regulations; or

(c) Give rise to a cause of action against any person, in each case under any applicable law (“Unlawful Content”).

7.2 Any breach by the Customer of Clause [7.1] will be deemed to be a material breach of the Agreement for the purposes of Clause [14].

7.3 The Customer hereby indemnifies and undertakes to keep indemnified PM against any and all damages, liabilities, cost, losses and expenses (including legal expenses) suffered or incurred by PM and arising out of any breach or alleged breach by the Customer of Clause [7.1].

 

  1. Charges and Payment

8.1 The Customer will pay invoiced Charges to PM, upon which payment will appear on the Customer’s statement as PaladinMedia.nz.

8.2 PM will issue invoices for the Charges to the Customer on the relevant invoicing dates set out in the Schedule, or (if earlier) upon the acceptance of the Website by the Customer.

8.3 The Customer will pay invoiced Charges to PM within 7 days of the date of issue of the relevant invoice under Clause [8.2].

8.4 All Charges are in New Zealand dollars and can only be paid in New Zealand Dollars.

8.5 Charges must be paid by banker’s cheque or direct debit, or bank transfer (using such payment details as are notified by PMG to the Customer from time to time).

8.6 If the Customer does not pay any amount properly due to PM under or in connection with this Agreement, PM reserves the right to take down the website within 30 days of the amount becoming overdue. PM also reserve the right to place an error notice or a notice reading “Website Unavailable, please contact Accounts for more details” or similar on the page linked to your URL in the event payment is not made in full as required.

8.7 Debt collection and collection costs. Failure to pay overdue invoices or refusal to pay invoices will result in your company being registered with a debt collection service. All costs incurred in the recovery of overdue funds, including but not limited to debt recovery charges and legal fees, may be added to the balance of your account.

We reserve the right to notify any persons or business in regard to the account history and conduct with the use of contracts and or emails received in the course of completing said contracts.

  1. Intellectual Property Rights

9.1 Upon and from the date of acceptance of the Website by the Customer, PM hereby:

(a) Assigns to the Customer all existing and future copyright and other Intellectual Property Rights in the Website (excluding the Scripts, Customer Works and Third Party Works)

9.2 PM does not at any time grant the Customer any exclusive perpetual worldwide license of Intellectual Property Rights held within the website Scripts Coding. All custom Scripts will remain the Intellectual Property of PM at all times.

9.3 PM may include the Credit together with a link to PM’s website on each page of the Website in a position and in a form to be agreed by the parties. The Customer will retain any such Credit and link in any adapted version of the Website, and the Customer will (and will only) remove any such Credit and link from the Website at PM’s request.

  1. Warranties

10.1 The Customer warrants to PM that it has the legal right and authority to enter into and perform its obligations under this Agreement.

10.2 PM warrants to the Customer:

(a) That it has the legal right and authority to enter into and perform its obligations under this Agreement;

(b) That it will perform its obligations under this Agreement with reasonable care and skill;

(c) That the Website (excluding the Customer Works and Third Party Works) will not infringe any person’s Intellectual Property Rights New Zealand law; and

(d) That the Website will operate without any Defects upon the date of acceptance of the Website.

10.3 If the Customer demonstrates to PM that the Website suffers from any Defect during the period of 30 days following the date of acceptance, PM will, for no additional charge, carry out any work necessary in order to remedy the Defect.

10.4 The Customer acknowledges that PM has designed the Website to work with the web browser technology specified in the Schedule, and PM does not warrant that the Website will work with any other web browser technology.

10.5 The Customer further acknowledges that PM does not purport to provide any legal advice under this Agreement or in relation to the Website and PM does not warrant that the Website will not give rise to any civil or criminal legal liability on the part of the Customer or any other person.

10.6 All of the parties’ liabilities and obligations in respect of the subject matter of this Agreement are expressly set out herein. To the maximum extent permitted by applicable law and subject to Clause [11.1], no other terms concerning the subject matter of this Agreement will be implied into this Agreement or any related contract.

  1. Limitations and Exclusions of Liability

11.1 Nothing in the Agreement will:

(a) Limit or exclude the liability of a party for death or personal injury resulting from negligence;

(b) Limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;

(c) Limit any liability of a party in any way that is not permitted under applicable law; or

(d) Exclude any liability of a party that may not be excluded under applicable law.

11.2 The limitations and exclusions of liability set out in this Clause [11]:

(a) Are subject to Clause [11.1];

(b) Govern all liabilities arising under the Agreement [or any collateral contract] or in relation to the subject matter of the Agreement [or any collateral contract], including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty; and

[(c) Will not limit or exclude the liability of the parties under the express indemnities set out the Agreement, and any amounts paid under any indemnity in the Agreement shall not count towards any aggregate liability cap under Clause [11.10]].

11.3 PM will not be liable to the Customer in respect of any loss of profits, income, revenue, use, production or anticipated savings.

11.4 PM will not be liable to the Customer for any loss of business, contracts or commercial opportunities.

11.5 PM will not be liable to the Customer for any loss of or damage to goodwill or reputation.

11.6 PM will not be liable to the Customer in respect of any loss or corruption of any data, database or software.

11.7 PM will not be liable to the Customer in respect of any special, indirect or consequential loss or damage.

11.8 PM will not be liable to the Customer for any losses arising out of a Force Majeure Event.

11.9 PM’s liability to the Customer in relation to any event or series of related events will not exceed the greater of the total amount paid and payable by the Customer to PMG under the Agreement during the 3 month period immediately preceding the event or events giving rise to the claim.

11.10 PM aggregate liability to the Customer under the Agreement will not exceed the greater of the total amount paid and payable by the Customer to PM under the Agreement.

  1. Data Protection

12.1 The Customer warrants that it has the legal right to disclose all Personal Data that it does in fact disclose to PM under this Agreement.

12.2 PM warrants that:

(a) it will act only on instructions from the Customer in relation to the processing of any Personal Data performed by PM on behalf of the Customer; and

(b) It has in place appropriate security measures (both technical and organisational) against:

(i) Unlawful or unauthorised processing; and

(ii) Loss or corruption, of Personal Data processed by PM on behalf of the Customer.

  1. Confidentiality and Publicity

13.1 PM will:

(a) Keep confidential and not disclose the Customer Confidential Information to any person save as expressly permitted by this Clause [13]; and

(b) Protect the Customer Confidential Information against unauthorised disclosure by using the same degree of care as it takes to preserve and safeguard its own confidential information of a similar nature, being at least a reasonable degree of care.

13.2 The Customer will:

(a) Keep confidential and not disclose PM’s Confidential Information to any person save as expressly permitted by this Clause [13]; and

(b) Protect PM’s Confidential Information against unauthorised disclosure by using the same degree of care as it takes to preserve and safeguard its own confidential information of a similar nature, being at least a reasonable degree of care.

13.3 Confidential Information of a party may be disclosed by the other party to that other party’s officers, employees, agents, insurers and professional advisers, provided that the recipient is bound in writing to maintain the confidentiality of the Confidential Information disclosed.

13.4 The obligations set out in this Clause [13] shall not apply to:

(a) Confidential Information that is publicly known (other than through a breach of an obligation of confidence);

(b) Customer Confidential Information that is in possession of PM prior to disclosure by the Customer, and Designer Confidential Information that is in possession of the Customer prior to disclosure by PM; or

(c) Customer Confidential Information that is received by PM, and Designer Confidential Information that is received by the Customer, from an independent third party who has a right to disclose the relevant Confidential Information.

13.5 Nothing in this Agreement shall restrict a party from making any disclosure of Confidential Information that is:

(a) Required by law; or

(b) Required by a governmental authority, stock exchange or regulatory body,

Provided that the party subject to such disclosure requirement must where permitted by law give to the other party prompt written notice of the disclosure requirement].

13.6 Subject to PM’s compliance with the other provisions of this Clause [13], PM may make public disclosures relating to the subject matter of this Agreement without the consent of the Customer.

  1. Privacy

14.1 You authorise us or our agents to:

(a) Access, collect, retain and use any information about you;

i) (including any overdue fines balance information held by the Ministry of Justice) for the purpose of assessing your creditworthiness;

ii) for the purpose of meeting our obligations and enforcing our rights under these terms and the Terms of Reference; or

iii) for the purpose of marketing products and services to you.

(b) Disclose information about you, whether collected by us from you directly or obtained by us from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by you.

(c) With the exception of any Confidential Information, exchange the information we hold about you with our contractors, agents, representatives and Carriers for the purpose of meeting our obligations under these terms and conditions.
(d) Monitor and record communications you make to us or we make to you in order to improve the service we provide to you and to assist us with meeting our obligations to you.

14.2 Where you are an individual the authorities under clause 10(i) are authorities or consents for the purposes of the Privacy Act 1993.

14.3 You shall have the right to request us for a copy of the information about you retained by us and the right to request us to correct any incorrect information about you held by us.

  1. Termination
  2. PaladinMedia.nz reserves the right to Terminate any or all Services provided to the customer including but not exhausted: Webmaster, Web Development, Domain Names, Security and Hosting Service Accounts, if it is seen that the customer has in anyway been:

(a) Dishonest towards Paladinmedia.nz, or

(b) Brought PM Business reputation into disrupt or

(c) Acted in a malicious manner towards PM or

(d) Seen to behaved in a fraudulent way towards any third party PM partners

(e) The Customer has not obtained written consent from PM to engage, employ a third party, company or contractor to work on the Website or any of its custom script code created by PM, which will be considered as breach of this agreement.

15.1 PM may terminate ALL Services at any time by giving 21 days written notice to the customer

15.2 PM may terminate this Agreement immediately by giving written notice to the other party if the other party:

(a) Commits any material breach of any term of this Agreement, and:

(i) The breach is not remediable; or

(ii) The breach is remediable, but the other party fails to remedy the breach within 21 days of receipt of a written notice requiring it to do so; or

[(b) Persistently breaches the terms of this Agreement (irrespective of whether such breaches collectively constitute a material breach).

15.3 Either party may terminate this Agreement immediately by giving written notice to the other party if:

(a) The other party:

(i) Is dissolved;

(ii) Ceases to conduct all (or substantially all) of its business;

(iii) Is or becomes unable to pay its debts as they fall due;

(iv) Is or becomes insolvent or is declared insolvent; or

(v) Convenes a meeting or makes or proposes to make any arrangement or composition with its creditors;

(b) An administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party;

(c) An order is made for the winding up of the other party, or the other party passes a resolution for its winding up (other than for the purpose of a solvent company or organisation where the resulting entity will assume all the obligations of the other party under this Agreement); or

(d) (Where that other party is an individual) that other party dies, or as a result of illness or incapacity becomes incapable of managing his or her own affairs, or is the subject of a bankruptcy petition or order.

15.4 The Agreement may also be terminated by the Customer under Clause [5.6].

  1. Effects of Termination

16.1 Upon termination all the provisions of this Agreement will cease to have effect, save that the following provisions of this Agreement will survive and continue to have effect (in accordance with their terms or otherwise indefinitely): Clauses [1, 7.3, 8.5, 9, 11, 13.1 to 13.5, 15, and 16.3 to 16.12].

16.2 Termination of this Agreement will not affect either party’s accrued rights (including PMG’s accrued rights to invoice for and to be paid the Charges) as at the date of termination.

16.3 The Customer will never be entitled to a refund in respect of any Services which were to be performed after the date of effective termination as all Charges are only to be paid once the Customer has formally accepted the Website as a final product.

  1. Termination of Website Hosting and AccountWhen PaladinMedia.nz becomes aware of an alleged violation of its Acceptable Use Policy, PM will initiate an investigation. During the investigation PM may restrict the customers access to their account in order to prevent further possible unauthorized activity. Depending on the severity of the violation, PM may, at its sole discretion, restrict, suspend, or terminate the customers account and/or pursue other civil remedies. If such violation is a criminal offense, PM will notify the appropriate law enforcement department of such violation

17.1 Provided there are no monies owing, the customer may ask PM to transfer both the Domain Name and all associated website files to another service provider. PM will invoice the customer for transferring the customer’s website, and once payment is received the customers Domain Name will then complete the transfer.

(a) The Customer will not, without PM’s prior written consent, engage or employ any third party, company or contractor to work on the website or any of its script code created by PM, which will be considered as breach of this agreement.

17.2 You must inform PM of your decision to transfer your website hosting in advance. We will require 48 business hours’ notice in order to schedule assistance with the website transfer process.

17.3 Hosting payments are billed yearly, payments are due in advance and no refunds will be issued for a part or full month already paid.

17.4 A Termination Notice will be issued to the customer, if it is found that the customer has behaved in an unlawful / malicious manner to either PM or any of PM’s partners.

17.5 If clause 17.4 is issued, all Domain Names, Website Files, Emails will be deleted from PM servers. PM has the right to park all subsequent Domain Names at our discretion for an unlimited time, until PMG decides to either place said Domains back on the open market or not.

17.6 Fees associated with moving Domain Names:

Domain Name Re-Direct $85
Domain Name Transfer $195

17.7 Fees associated with moving a Full Website

If the customer requires the Full Website including all Files, Email Servers and Databases to also be moved to another service provider a separate Website Transfer Fee will apply of: $250 will be applied, plus an hourly charge to cover labour at $125 per hour will be invoiced directly to the customer, before any Transfers are undertaken.

  1. General

18.1 Any notice given under this Agreement must be in writing (whether or not described as “written notice” in this Agreement) and must be delivered personally, sent by recorded signed-for post, or sent by email, for the attention of the relevant person, and to the relevant person as notified by one party to the other in accordance with this Clause

18.2 A notice will be deemed to have been received at the relevant time set out below (or where such time is not within Business Hours, when Business Hours next begin after the relevant time set out below):

(a) Where the notice is delivered personally, at the time of delivery;

(b) Where the notice is sent by recorded signed-for post, 48 hours after posting; and

(c) Where the notice is sent by or email, at the time of the transmission (providing the sending party retains written evidence of the transmission).

18.3 No breach of any provision of this Agreement will be waived except with the express written consent of the party not in breach.

18.4 If a Clause of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of this Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).

18.5 Nothing in this Agreement will constitute a partnership, agency relationship or contract of employment between the parties.

18.6 The Customer hereby agrees that PMG may freely assign any or all of its contractual rights and/or obligations under the Agreement. Save as expressly provided in this Clause or elsewhere in the Agreement, neither party may without the prior written consent of the other party assign, transfer, charge, and license or otherwise dispose of or deal in the Agreement or any contractual rights or obligations under the Agreement.

18.8 Each party agrees to execute (and arrange for the execution of) any documents and do (and arrange for the doing of) any things reasonably within that party’s power, which are necessary to enable the parties to exercise their rights and fulfil their obligations under this Agreement.

18.9 This Agreement is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to this Agreement are not subject to the consent of any third party.

18.10 This Agreement constitutes the entire agreement and understanding of the parties in relation to the subject matter of this Agreement, and supersedes all previous agreements, arrangements and understandings between the parties relating to the subject matter of this Agreement. Subject to Clause [11.1], each party acknowledges that no representations or promises not expressly contained in this Agreement have been made by or on behalf of the other party.

18.11 This Agreement will be governed by and construed in accordance with the laws of New Zealand; and the New Zealand courts will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement.

  1. Website Pricing and Payment

19.1 All pricing on our website is in New Zealand dollars.

19.2 An hourly rate of $155.00 applies to all additional work not detailed in the Schedule

19.3 All prices quoted on our website are exclusive of GST.

19.4 No refunds will be issued.

  1. PaladinMedia.nz Ethics Policy

As part of our ethical policy, we do not accept web development work from or work with organisations that:

  • Promote or incite racism, sexism, hatred or intolerance.
  • Exploit foreign workers or child labour.
  • Are part of the military, manufacture or sell arms or provide related services.
  • Offer gambling, money laundering or adult entertainment/products.21. Torturous Conduct21.1 No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.21.2 Any abuse towards any PM employee will not be tolerated. You are expected to request and respond to support and other issues in a professional manner. When emailing PM or utilizing the Ticket Desk Support System, refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behavior aimed at PM or it’s employees shall be considered a violation of this TOS.

21.3 Any threat; whether verbally, orally, written, or delivered by second parties directed towards PM or any of it’s employees, partners, equipment, and concerns shall be construed as a violation of this TOS.

21.4 Any conduct viewed as violating this section shall be considered a violation of this TOS. PM will be the sole arbitrator in regards to what is deemed a violation.

21.5 No refunds shall be given when the contents of this section necessitates removal of the account.